Terms and conditions

Terms and conditions of the online shop Desiq

§1
GENERAL INFORMATION

  1. The owner of the online shop (hereinafter „the Shop”), offering the sale of goods on the website www.desiq.pl is Mateusz Lisowski, residing in Warsaw, at Suflerska 6 Street, 04-471 Warsaw, sole proprietor doing business as Desiq Mateusz Lisowski, NIP: 9522053282 (hereinafter Seller)
  2. Use of the Seller`s Shop means acceptance of these Terms and Conditions, and means all deliveries and services offered to Customer are solely on the basis of the current version of these Terms and Conditions in force at the time of ordering. Acceptance of the Terms and Conditions is required to place an order.
  3. The shop will only carry out orders for which place of delivery indicated by the Customer is the territory of Poland. At the request of the Customer store can carry out the order outside of Poland`s border, however performance such a order can be made only after prior phone arrangement of order details with the Customer, in particular, delivery cost, possible delivery time, as well as the method of payment for the order. The decision to perform the order outside of Poland`s border belongs solely to the Shop.

§ 2
PRICES AND PRODUCTS

  1. All prices shown in the Shop, as well as descriptions and product images are only commercial information and not an offer within the meaning of the Polish Civil Code.
  2. All prices quoted in Seller`s online Shop are expressed in Polish zloty.
  3. The price given for each item is binding at the time of placing the order. The stated prices do not include the delivery cost. The Customer receives information about the delivery cost.
  4. The Seller reserved the right to change the price of goods in the offer, enter and cancel promotional prices on the Shop`s page or to make change to them.
  5. The Shop offers for sale furniture and articles related to furniture and interior fittings.
  6. All of proposed products in the Shop are custom-made objects.

§ 3
ORDERING GOODS

  1. All contents contained in the domain www.desiq.pl and on all subpages should be treated only as an invitation to enter the contract within the meaning Article 71 of Polish Civil Code, not as binding offer. This applies to everyone without exception offered on the goods page.
  2. Every Customer can place the order in the Shop by filling the order form. Registration is not required to make purchases in the Shop.
  3. Orders for goods offered in the Shop are carried out by filling the order form.
  4. Online orders can be made 24 hours a day, all year round.
  5. The natural person placing the order must be at least 18 years old and have fully legal capacity. The same requirements applies to representatives and representatives of legal persons. A person who places an order on behalf of the Customer, which is a legal person or other form or organizational unity by simply filling the form declares that it is authorized to represent the Customer.
  6. After filling the form, the Customer shall make final acceptance of the order by clicking option „place an order”. No selection by the Customer of that option, prevents the completion of the orders submitted by the Customer. The Customer is informed about the delivery cost, which are listed in the summary placed order by his.
  7. Regardless of the form of placing an order in the Shop, the condition of the order is acceptance of these Regulations and check the box that the Customer understands that placing the orders entails the obligation to pay.
  8. Additionally, The Seller of hereby Regulations informs every customer that every placed an order is connected with payment obligation.
  9. After correct placing an order in the Shop, the Customer receives to the e-mail address given by himself automatically generated confirmation by the Shop with details of the placing order, together with an indication of delivery cost.
  10. The Customer is obliged to makes payments via traditional transfer for data given in the order.
  11. The order shall be deemed acceptance for realization upon receipt full of payment for the goods ordered.
  12. Performance of the order should not exceed 15 (fifteen) working days. This time may be extended. The maximum duration of performance of the order should not be longer than 30 (thirty) working days. The Seller is not responsible for delays in performance of the order if the cause lies not with the Seller.
  13. The Seller reserve the right to waive the performance of the order, if the Customer`s given data in the purchase form is incomplete, inaccurate or doubtful as to their veracity.
  14. The order contains the Customer`s details given by him in the registration form. In case of any subsequent change of any of these data, Customer is obliged to update them immediately using the appropriate form available on the Shop website. It is forbidden to provide incomplete, outdated, or untrue data.
  15. The Seller reserves the right to temporarily block the service or to access certain services provided within the Shop.
  16. From the time of placing an order, the Customer can not cancel and change orders.
  17. Partners of the Shop like: designers, business partners, and distributors can obtain a login and password to the Shop in order to the exercise of the functions of the service.
  18. A two-year warranty is granted for each product, which includes defects in goods caused by the fault of the Seller.

§ 4
DELIVERY OF THE GOODS

  1. The goods are delivered via courier on the choice made by the Seller. It is also possible to receive personally in the Shop seat.
  2. The Shop is not responsible for prolonging the delivery time due to reasons outside the Shop.
  3. During the delivery of the consignment, the Customer is obliged to check the technical condition of the consignment in the presence of the courier. Pay attention to any damage to the packaging and in particular to the safety belts. In case of damage to the shipment, the customer is obliged to report this fact to the courier, prepare the damage report with the courier and contact the Store employee. Correct reporting will speed up the determination of when the damage occurred.
  4. If the Customer finds out that the consignment is damaged, the Customer is entitled to refuse to accept the consignment. In this case, the Customer should immediately notify the Seller of this fact.
  5. If damage to the product was invisible to the Customer during accepting the consignment, the Customer should reported immediately after discover of this fact to the Seller to the e-mail address www.info@desiq.pl

§ 5
RIGHT TO WITHDRAW FROM CONTRACT BY CUSTOMER WHO ARE A CONSUMERB

  1. The individual customer (hereinafter „Consument”) has the right to withdraw from the sale contract on the terms described in the Act of 30 May 2014 on consumer rights (Journal of Laws, 2014, item 827), hereinafter referred to as “Act of consumer rights”. For an individual customer (Consument) is considered to be a natural person making a purchase that is not directly related to his business or profession. Non-consumers are not entitled to withdraw from the contract within the meaning of this definition.
  2. The individual customer (the Consumer) may within 14 (fourteen days) withdraw from the contract without giving reasons and without incurring costs, expect for costs which mentioned below.
  3. The period of time for the consumer to withdraw from the contract starts from the date of receipt of the goods ordered by him – at the moment of taking possession of the good by Consumer or indicated by him third party other than the carrier, when sale contract includes many goods delivered separately, in multiple lots or pieces – at the moment of taking possession of the last good, multiple or piece, for the other contract – from the date of concluded the sale contract.
  4. The Customer only bears the direct cost of returning the goods, unless the Seller has agreed to bear them on not informed the Customer having to bear these costs. If the Customer has chosen method of delivery of the ordered goods other than the cheapest delivery offered by the Seller, the Seller is not obliged to return the Customer incurred by him additional costs.
  5. If the Customer has not been informed by the Seller of the right to withdrawal, this right shall expiry 12 months after expiry of the period referred to in § 5 2 of these Regulations. If the Seller is informed of the right of withdrawal prior to the expiry of the period referred ti in the preceding sentence, the withdrawal period shall expire 14 days after giving the Customer information about that right.
  6. The consumer may withdraw from the contract by giving the Seller a statement of withdrawal. The statement can be submitted on the form, which is enclosed in Appendix 1 to these Regulations. This statement shall be filled only if the Customer want to withdraw from the contract.
  7. The seller states that it is sufficient to send the statement before the expiry of the time limit for the submission of a declaration of withdrawal.
  8. The consumer is obliged to return the ordered good to the Seller or hand it to the person authorized by the Seller to receive it promptly, but no later than 14 (fourteen) days from the date of withdrawal from the contract, unless the Seller has offered to collect the good himself.
  9. The consumer bears the responsibility for the reduction of the value of the goods resulting from the use of such goods beyond what is necessary to establish the nature, characteristics and function of the goods unless the Seller has informed the consumer of the right of withdrawal, the manner and time of the withdrawal, withdrawal from the contract.
  10. The Seller informs that according to Article 38 point 3 Act of Consumer Laws, in case when the subject of the provision is an unprofessional item, manufactured to the Customer`s specifications or catered to his individual needs – right to withdraw from the contract concluded away from business premises or at a distance is not available to the Customer in relation to sale contract.

§ 6
COMPLAINTS AND RETURNS

  1. The product may be claimed for the following reasons:
    – technical defects in the goods
    – defects resulting from the delivery (the condition necessary to accept such claims is to write down with the supplier the complaint protocol).
  2. Defective goods should be sent to the Seller`s address. COD (cash on delivery) will not be received from the Customers. Each of the defective good or refund shall be duly protected by the Customer, in order to secure its reach to the Seller.
  3. In case of return of goods as well as make complaints, each consignment must be accompanied by proof of purchase in the form of an invoice.
  4. After receiving a complaint of goods by the Seller, the Seller will consider it immediately, but not later than within 14 days of its receipt.
  5. Upon successful consideration of a complaint, the new goods will be sent to the Customer at the Seller`s expense. At the same time, after a positive complaint has been processed, the Seller will also reimburse the Customer for the costs he incurred in order to make complaint of about default good. In order to reimburse the Seller for the costs, the Customer will provide the Seller with a document which, without any doubt, will indicate the costs incurred by the Customer in relation to the necessary to make complaint about ordered good.
  6. Abovementioned reimbursement to the Customer will take place within 3 days from the date of receipt of the document confirming incurred costs by the Customer relating to the complaints.
  7. In case of return of purchased good, reimbursement for the Customer will take place within 3 days.

§ 7
PERSONAL DATA PROTECTION

  1. Placing an order in the Shop is equivalent to giving consent to the processing of personal data of the Customer within the scope stated in the order form, by the Data Administrator, ie the Seller in order to fulfil the contract related to the order. According to the provisions of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws 2002, No. 101, item 926, as amended) the Customers has the right to access, edit, or update their data. Legal basis for the processing of personal data is Article 23 section 1 point 3 of Data Protection of personal Data.
  2. Personal data of the Customer, with the voluntary agreement expressed during registration on the site, are processed to issue an account or an invoice. Data will not be shared with other entities. According to the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), the Internet Store Client has the right to access, update, as well as the right to request the cessation of processing of their personal data. Legal basis for the processing of personal data Art. 23 section 1 pt. 1 of the Data Protection Act.
  3. The Seller indicated, personal data can be transferred to entities cooperating with the Seller in order to render delivery of the goods or for any other purpose in connection with the necessity of proper performance of the contract between the Seller and the Customer.
  4. Customer data and the content of their statements may be made available to entities entitled to receive them under the applicable law, including the competent judicial organs. 

§ 8
CHANGES TO THE REGULATIONS

  1.  The Seller may amend the Terms and Conditions.
  2. In the event of a change in the Terms and Conditions or particular parts, information about it will be endorsement in the current version of the Terms and Conditions with the date as from which the current version of Terms and Condition is binding.
  3. None of provisions of these Terms and Conditions in not intended to infringe the customer rights. There can not also be interpreted in this way, as in the case of non-compliance part of the Terms and Conditions with the applicable law, the Seller declares unconditional surrender to and application of this law in place of measure of the provision.
  4. The current Terms and Conditions is publicized on Seller`s website and upon request may be submitted electronically (on indicated e-mail be the Customer) without any additionally fees.
  5. These Regulations come into force on 28.10.2017.